modelos y controladores

app/Http/Controllers/ConsultaController.php

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+<?php
+
+namespace App\Http\Controllers;
+
+use Illuminate\Http\Request;
+use App\Models\Consulta;
+
+class ConsultaController extends Controller
+{
+    //
+    public function index()
+    {
+        $consultas = Consulta::orderBy('created_at', 'desc')->get();
+        return view('consultas.index', compact('consultas'));
+    }
+
+    public function create()
+    {
+        return view('consultas.create');
+    }
+
+    public function store(Request $request)
+    {
+        $request->validate([
+            'asunto' => 'required|max:255',
+            'categoria' => 'required',
+            'mensaje' => 'required|min:10',
+            'archivo_adjunto' => 'nullable|file|max:2048' 
+        ]);
+
+        $path = null;
+        if ($request->hasFile('archivo_adjunto')) {
+            $path = $request->file('archivo_adjunto')->store('adjuntos', 'public');
+        }
+
+        Consulta::create([
+            'asunto' => $request->asunto,
+            'categoria' => $request->categoria,
+            'mensaje' => $request->mensaje,
+            'archivo_path' => $path
+        ]);
+
+        return redirect('/consultas')->with('exito', '¡Tu consulta fue enviada!');
+    }
+
+    public function getTicketStatus($id)
+    {
+        $consulta = Consulta::find($id);
+
+        if (!$consulta) {
+            return response()->json(['error' => 'Consulta no encontrada'], 404);
+        }
+
+        return response()->json([
+            'id' => $consulta->id,
+            'asunto' => $consulta->asunto,
+            'estado_actual' => $consulta->estado,
+            'ultima_actualizacion' => $consulta->updated_at
+        ]);
+    }
+}

app/Http/Controllers/Controller.php

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+<?php
+
+namespace App\Http\Controllers;
+
+abstract class Controller
+{
+    //
+}

app/Models/Consulta.php

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+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+
+class Consulta extends Model
+{
+    //
+    use HasFactory;
+    protected $fillable = ['id', 'asunto', 'categoria', 'mensaje', 'estado', 'archivo_path'];
+}

app/Models/User.php

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+<?php
+
+namespace App\Models;
+
+// use Illuminate\Contracts\Auth\MustVerifyEmail;
+use Database\Factories\UserFactory;
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Attributes\Hidden;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Foundation\Auth\User as Authenticatable;
+use Illuminate\Notifications\Notifiable;
+use Laravel\Sanctum\HasApiTokens; 
+
+#[Fillable(['name', 'email', 'password'])]
+#[Hidden(['password', 'remember_token'])]
+class User extends Authenticatable
+{
+    /** @use HasFactory<UserFactory> */
+    use HasApiTo kens, HasFactory, Notifiable;
+
+    /**
+     * Get the attributes that should be cast.
+     *
+     * @return array<string, string>
+     */
+    protected function casts(): array
+    {
+        return [
+            'email_verified_at' => 'datetime',
+            'password' => 'hashed',
+        ];
+    }
+}